Privacy Policy

Introduction

This Privacy Policy explains how C2S4 LLC ("we", "us") collects, uses and protects your information when you use the WeiiGo app, the WeiiSafe app and the website. WeiiSafe is our family safety app: you sign in to it with your WeiiGo account, so this policy, and your agreement to it, cover both apps. WeiiGo is a travel-safety app, so some of the data we handle is sensitive (such as your location and the emergency contacts you choose). We aim to collect only what we need to provide the service. WeiiKnow, our travel safety information app, has no account and its own privacy policy.

Data we collect

• Account data: your name, email address, a mobile number, which we check with a one-time code (see Messaging), and either a password (stored securely, hashed) or a Sign in with Apple / Google identifier. You may optionally provide your primary nationality, which we use to find your nearest embassy, to look up the entry requirements of your trips, such as whether you need a visa (see Sharing & third parties), to compare plugs and voltage on your trip brief when you have not chosen a home country, and to tell which of your trips take you abroad (your travel stats, including when you ask Janet, and trip reminders). You may also choose your home country and type a home location (a city or area) in your profile. We use your home country to look up entry requirements when you have not given a nationality, to tell which trips take you abroad, as the currency your trip costs and estimates are shown in when you have not chosen a currency, to compare plugs and voltage on your trip brief, to suggest destinations near home, to set the time zone of your reminders when we have nothing better, and to tell Janet where you are from. We use your home location to estimate when to leave for your first flight, to measure the distance from home on your trip's travel chart, and to fill in where a drive or flight search starts; to place it on a map we send its text to OpenStreetMap (see Sharing & third parties). You may also write a short bio and list the languages you speak; we send both to our AI provider when WeiiGo plans a trip for you and when Janet reads your profile, so that what they suggest suits you (see AI itinerary features). If you set the times you like to eat, we use them to place meals when WeiiGo plans a trip, and Janet sees them too. If you choose a currency, we show cost estimates (including Janet's) and the flight prices found while planning a trip in it, and Janet sees it too. If you give Janet another name, we store it so that our apps and your daily briefing call her by it; it is not sent to our AI provider. We also record the language your app uses each time you sign in, so that the notifications, daily briefings and trip reminders we send you, and the safety alerts we send your contacts for you, are written in it. If your account has a handle (a short username), we store it; our apps do not ask for one today. The profile we can give someone you are connected with or share a trip with holds your name, handle, home location, travel style and bio, and when you joined, although no screen in our apps shows it to them today.
• Emergency & connected contacts: when you add a trusted contact, we store the name, phone number and/or email address you provide for that person, the relationship label, and your chosen alert preferences. See Emergency contacts you add.
• Safety circles: if you create or join a circle in WeiiSafe, we store the circle's name, who is in it, who organizes it and when each person joined. The other members see your name, your role in the circle and when you joined, not your email address or phone number. For each other member, you choose which of three things you share: your SOS alerts, your missed check-ins and your location. We store those choices, and WeiiSafe's "Who can see me" lists them. Leaving a circle, or being removed from it, ends what you shared with its members. When you invite someone to a circle, we store the email address or phone number you enter and when you sent the invitation, with a one-way code made from the invitation link rather than the link itself. We email an invitation sent to an email address; for a phone number, you share the link yourself, and the person who accepts confirms that number with a one-time code. See Data retention.
• Temporary helpers: if you invite someone to help for a limited time in WeiiSafe, we store their name and the email address or phone number you give, what you chose to share with them (your SOS alerts, your location, or both) and when their access ends: a time you choose, from one hour to 30 days (7 days unless you choose another). When it ends, they stop receiving your alerts and lose access to your location and anything else you shared with them. Whatever you chose, a helper also gets your missed check-ins while their access lasts, for any check-in timer you choose them for, and WeiiSafe's "Who can see me" lists them as getting your missed check-ins.
• Safety incidents: when you send an SOS, or miss a check-in, in WeiiGo or WeiiSafe, we record it as an incident: what happened and when, and where an SOS was sent from. We also record its timeline: when each person who was sent it saw it or said they were helping, when you answered a missed check-in after the incident opened, and when you resolved it as safe or as a false alarm. For each person we alert, we record how we tried to reach them (push notification, SMS, WhatsApp or email) and whether the message was handed to our provider, failed or was not sent, never the address it went to. The people alerted who use WeiiSafe can open the incident and see your name, where an SOS was sent from and its timeline, while they are still one of your contacts; you see who was alerted and how. See Data retention.
• Location data: precise GPS location when you use location-dependent features such as SOS, location sharing, check-ins and nearby places, including the medical and veterinary searches — only with your permission. WeiiGo no longer has nearby-incident alerts, and the app no longer shares your location with us when you open it. If you turn on Trip Tracker, it records where you go while a trip is under way, and we store those points with the trip. See Location data.
• Safety / SOS data: SOS triggers, the alert messages you send, and — if you choose to record one — encrypted SOS audio recordings.
• Incident reports: WeiiGo no longer lets you report a safety incident. An earlier version of the app that still offers reports sends the incident type and its location, and any note or photo you add, and they are shown to other WeiiGo travelers nearby who use an earlier version, until we retire reports. See Location data.
• Trip data: itineraries, saved places, travel dates and preferences you create in the app. Some of this is processed by an AI service to create plans — see AI itinerary features.
• Booking sites you choose: if you add your own booking websites to the "Popular booking sites" page, or hide ones we suggest, we store that list with your profile so it follows your account to your other devices. The list stays on our own servers and is not used for advertising. We do not send the sites you choose to anyone else, with one exception: when you add a site or open one, its address is checked against Google's Web Risk lists (see "Site safety checks" under Sharing & third parties).
• Booking documents & forwarded emails: if you upload a booking document or forward a confirmation email to your personal WeiiGo forwarding address, we receive and store that document or email (including its attachments) and process its contents with our AI provider to extract your flights, hotels and reservations. See AI itinerary features.
• Trip documents: files you attach to a trip, such as tickets, confirmations and PDFs. We store them in private storage that only you can open, unless you share a document with a trusted contact. If you add one without a title, its first page (or the start of a text file) is sent to our AI provider to suggest one. See AI itinerary features.
• Photos you keep: if you keep a photo with a trip, or add one to a saved idea, we store a copy in private storage that only you can open. A photo you keep with a trip is resized, with its location and other details removed on your phone before it is sent. We delete a photo when you remove it, or when you delete the trip, the idea or your account.
• Trips found in your photos: WeiiGo looks for past trips in your photo library on your phone. No photo, and nothing that identifies one, is sent to us. When you add a trip it found, we store that trip: its dates, the places you stayed, and the place and time of each photo it turns into a stop on your itinerary. We also store the location and time of each geotagged photo in that trip, which draws its map.
• Your home: the home that Find trips in my photos works out from where your photos were taken, or that you set there, is saved to your account as a location, so we can time your first flight's leave-by and your reminders. It is not a photo, and no photo is sent with it. It is removed when you delete your account.
• Flight tracking: when you add a flight, we share the flight number, route and date with a flight-data provider to show live status and alerts.
• Travel searches and bookings: when you search for flights, stays or cars (in the app, on the website or by asking Janet), we send our travel partner RouteStack the search itself: the places and dates, how many travelers (with ages where a search needs them, such as a driver's or a child's) and the cabin or rooms you ask for. We do not send your name, email address or phone number with a search. When you tap Book, you leave WeiiGo for a secure checkout run by our travel partner (or, for some bookings, the airline's, property's or rental company's own site). What you enter there, such as your name, contact and payment details (and passport details where an airline requires them), goes to the checkout and the seller, not to WeiiGo, and we never see or store your card details. RouteStack keeps its own record of the order under its own privacy notice, and WeiiGo does not currently receive your booking back. So that a booking can be matched to your account if you need help, we give RouteStack a pseudonymous code in place of your name: a value calculated from your account id by a one-way calculation, so it is neither your account id nor your email address. With it we send a few labels: whether you booked from the app, the website or Janet, the kind of booking, the reference of the trip you were looking at (when there was one) and the app version. To ask about or delete the order record, email us and we will pass your request to RouteStack where we can. See Sharing & third parties.
• Website data: if you use a form on this website (contact, support or beta signup), we collect what you submit — such as your name, email, device and any note — to respond or add you to the beta. If you unsubscribe from our beta emails, we delete your beta signup 30 days later. After that our list keeps only a one-way code made from your email address, not the address itself, so that we do not email you again. That code stays until you ask us to subscribe you again (email us) or to erase it, or until you delete a WeiiGo account with that email address.
• Launch mailing list: if you join the mailing list at /launch-list, we store your name, email address, when you agreed and how you found us, and email you when WeiiGo launches plus occasional product updates. We confirm the address with a one-time code; if the code is never entered, we delete the entry after 7 days. We send these emails through our email provider (SendGrid). Every email has an unsubscribe link, and you can unsubscribe at any time. If you unsubscribe with the link in the confirmation email we send, we delete your entry 30 days later. If you unsubscribe from one of the launch emails sent through SendGrid, SendGrid records it and stops sending you email, but that choice does not reach our list: your entry stays until you email us and ask us to delete it.
• Messaging data: the phone numbers, email addresses and message content used to deliver SMS, WhatsApp and email safety alerts on your behalf.
• Device & usage data: basic technical information needed to run and improve the service, including push-notification tokens (Apple APNs / Google FCM) so we can deliver alerts to your devices.
• Trip spending you import (optional): if you connect a bank or card account, the category, date and amount (with its currency) of the transactions made during your trips, and the name of the bank you connected (see Bank connections and trip budgets).

How we use your data

• To provide and operate WeiiGo (planning, transit, maps and safety features).
• To deliver safety and SOS alerts you initiate to the emergency contacts you have added (in WeiiSafe, the circle members and helpers you choose), via in-app notification, SMS, WhatsApp and email.
• To keep a record of each SOS and missed check-in as an incident, and of how it was answered. People it alerted who use WeiiSafe can see that record too, while they are still one of your contacts.
• To communicate with you about your account (e.g. email verification, password reset).
• To maintain security and prevent abuse.
• To understand and improve the product (consent-based analytics, see below).
• To keep your trip budgets up to date from the bank or card accounts you choose to connect.

Messaging & SMS safety alerts

WeiiGo can send SMS and WhatsApp messages on your behalf. We send safety alerts only to emergency contacts that you have added and who have accepted your invitation (in WeiiSafe, also the circle members and helpers you choose, once they have accepted), and only for safety and SOS purposes — for example an alert with your location when you trigger an SOS, or an "I'm safe" follow-up. We do not send marketing text messages.

• Consent: a person only receives safety alerts after they accept an invitation to become your connected contact. Until they accept, no safety alerts are sent to their number. SMS alerts additionally need their own opt-in, in the WeiiGo app (an unchecked "Text me WeiiGo safety alerts" box on the Accept invite screen) or in the WeiiSafe app (an unchecked "Text me WeiiSafe safety alerts" box when accepting a helper invitation, or Allow texts on the Circle page), at a mobile number they confirmed by code, and we record that consent with the time and that number. WeiiGo never sends an SMS safety alert before it. How it works: www.weiigo.com/sms-consent.
• One-time codes: when you add or change your phone number, verify the number already on your account, connect a bank or card, or accept an invite sent to your phone, WeiiGo texts a one-time code to that number through Twilio Verify, only when you ask for it.
• Frequency: message frequency varies. Messages are sent when you act in the app, plus one reminder for each WeiiSafe SOS that nobody has acknowledged after five minutes. We do not send recurring or scheduled marketing messages.
• Rates: message and data rates may apply, depending on the recipient's mobile carrier and plan.
• Opt-out: recipients can reply STOP to opt out of SMS at any time, or reply HELP for help; a contact can also be removed in the app.
• No sharing for marketing: we do not share mobile opt-in or consent information with third parties or affiliates for their own marketing purposes.

Emergency contacts you add

When you add someone as an emergency or connected contact, you provide us with their name and contact details so we can deliver your safety alerts. You should only add people who have agreed to be your emergency contact. The person you invite must accept the invitation before they receive any alerts, and they can withdraw at any time. If you believe you were added as a contact without your consent, contact us using the details below and we will remove the data.

Location data

We access your device location only when you use a feature that needs it — such as triggering an SOS, sharing your live location or a dropped pin with a contact, checking in, or viewing nearby places — and only with the permission you grant your device. Location included in an SOS or share is sent to the contacts you have chosen. You can revoke location permission at any time in your device settings.

Nearby-incident alerts and incident reports. WeiiGo no longer has either. The app does not share your location with us when you open it, does not let you report an incident, and no longer alerts you about incidents near where you are. An earlier version of the app that still offers them keeps sending your approximate location when you open it, and your location with a report you send, until we retire them; we keep it as your latest position (see Data retention).

Medical and veterinary searches. When you look for medical help or a veterinary clinic nearby, WeiiGo sends the location you search from, where you are or a place you type, to our servers, which pass it to Google to find the places near it. We do not save that location with your account, and our service logs record only a rough area, to about a kilometer. A place you type is turned into a location by your phone's own map service (Apple's, on iPhone) before it is sent.

Auto-Notify. Auto-Notify is off unless you turn it on for a trip. When it is on, your phone's own location service watches for you arriving at the places on that trip's itinerary, each on its own day, even while the app is closed, which is why it needs location set to Always. When you arrive at one, WeiiGo sends us only which place on your itinerary it was, the time you arrived and your phone's time-zone offset, and the contacts you chose for that trip. It never sends your position. We tell each of those contacts who has accepted your invitation and has a WeiiGo account, once per place, with a push notification and an entry in their WeiiGo notifications. They see your name and the place's name as it appears on your itinerary, and, when the place has a saved location on your itinerary, a Google Maps link built from that saved location, not from where you are. A notice sent late also says what time you arrived. Auto-Notify sends no SMS or email. Turning it off for the trip stops it.

Trip Tracker. Trip Tracker is a Pro travel journal. It is off unless you turn it on in your profile, and it records only while it is on and one of your trips is under way: a point at the interval you choose, none while you stay in one place, and one whenever you tap Capture location. With location set to Always it keeps recording while the app is closed. Each point is your latitude and longitude, how accurate the reading was, the time it was recorded and your phone's time-zone offset. Your phone keeps the points until it can send them, and we store them on our servers with that trip, along with any name you give a point. Only you can see them. The other people on a shared trip never see your points, and if they use Trip Tracker on it too, you never see theirs. When WeiiGo writes a trip's AI summary for you, it sends our AI provider the names and times of the points you have named, never their locations. If you add named points to the itinerary, they become events with their name, time and place, which everyone on the trip can see. You can remove any point from its day journal, and you still can after your Pro subscription ends. Deleting a trip deletes all of its points, deleting your account deletes all of yours, and leaving someone else's trip deletes yours from it. Turning Trip Tracker off stops the recording; the points already stored stay until you delete them, whether one point, a whole day or the whole journal. Deleting a day or the journal also clears the points your phone has not uploaded yet.

What stays on your phone

My Health Card. The medical details you put on your Health Card, and its photo, are stored only on your phone, encrypted. We never collect them: the card is not sent to our servers, to Janet or to any AI provider. When you show it in another language, your phone translates it on the device. The card can come back with an encrypted or iCloud backup of your phone, and it leaves your phone only if you choose to print or share it. Signing out, deleting your account or deleting the app leaves the card's details on the phone, and they show again if you reinstall WeiiGo; its photo is deleted with the app. Delete card (or erasing the phone) removes it. When you have the card read aloud, your phone's own voice reads it, so the card is not sent to be spoken either.

Travel with Pets. Your route, dates, pet and carrier details, health-record dates, travel-history confirmations and personal checklist ticks are saved on this phone. The bundled rules and planning checks run locally; they do not send this form to us or to an AI service. Signing out or removing the account from the device clears these saved details. If you explicitly choose Add to a trip’s checklist, the task text and journey details are saved to that trip through our checklist service and are subject to the trip’s sharing permissions. The raw pet health form is not uploaded by that action. Opening an official source visits that third party’s website, which has its own privacy policy.

AI itinerary features

When you create or refine a trip, the itinerary inputs you provide (such as destination, dates and preferences) are sent to our AI provider, Anthropic, to produce the plan. We may instead use OpenAI as our AI provider for any of the AI features on this page, including Janet's answers; OpenAI then receives the same inputs Anthropic would. When you upload a booking document or forward a confirmation email to your personal WeiiGo forwarding address, the contents of that document or email (including attachments) are also sent to the AI provider so it can extract your flights, hotels and reservations. When you add a trip document without a title, its first page (or the start of a text file) is sent to the AI provider to suggest one. If you share something to WeiiGo from another app and WeiiGo cannot tell on its own what it is, a Pro account may send it to the AI provider to work out where to file it. When WeiiGo writes a trip's AI summary for you, it sends the AI provider the trip's name, destination and dates, and whether it is still to come, under way or over; how many people are traveling, their age groups and the trip's travel style; the name and type of each place on its itinerary; its flight numbers and airports, and how many routes you have saved for it; the weather for its days; details from its bookings; what has been spent on it in each currency, and its budget; and the names and times of the Trip Tracker points you have named, never their locations. When WeiiGo plans a trip for you, and when Janet reads your profile to answer you, the AI provider also receives the bio and the languages you have added to your profile and the times you like to eat; Janet also receives your home country and the currency you have chosen. This data is processed under each provider's terms and is not used to train their models. We do not send your emergency-contact details or SOS data to the AI provider.

Bank connections and trip budgets

If you choose to, you can connect a bank or card account to WeiiGo so that what you spend on a trip is offered to you to add to that trip's budget. Connecting an account is optional: you can always add expenses by hand instead.

• How the connection works: we use Plaid Inc. to connect to your financial institution. You sign in to your bank through Plaid, not through WeiiGo, and WeiiGo never sees or stores your bank username or password. Before you connect, WeiiGo asks you to confirm it's you with your phone's Face ID or fingerprint and, the first time on that phone, with a one-time code we text to the phone number on your account. Plaid's own handling of your data is described in the Plaid End User Privacy Policy.
• What we receive: with your permission, Plaid sends us the transactions on the accounts you choose. We use only the transactions that fall within your trip's dates.
• What we keep: for each of those transactions we store only its spending category, date and amount (with its currency), and a one-way reference to the transaction that we use only so that we do not offer it to you twice. We do not store merchant names, account or card numbers, balances, or any other transaction detail. Anything else Plaid sends us is used only to work out those facts and is then discarded; it is never written to our databases or logs.
• You decide what is added: each transaction is offered to you on the trip's budget, and it becomes an expense on the trip only when you accept it. We delete an offer, whatever you decided, 90 days after it was first offered, or sooner if you disconnect the account.
• The connection itself: Plaid gives us a token that lets us fetch new transactions for the accounts you connected. We store it encrypted, keep it on our servers only (it is never sent to your phone), and use it for nothing else. With it we keep the name of your bank, so you can tell your connections apart, and Plaid's identifiers for the connection and the bank.
• Who can see it: only you can see the transactions offered to you. Once you accept one, the expense is visible to you and to people you have shared the trip with, like any other expense on the trip.
• Disconnecting: you can disconnect a bank account at any time in the app. When you do, we tell Plaid to end the connection, delete the token and the transactions offered from that account, and import no further transactions. Expenses already added to your trips stay there until you delete them or the trip.
• We do not use your bank data for advertising, do not sell it, and do not use it for anything other than your trip budgets.

Sharing & third parties

We do not sell your personal data. We share data only with service providers (processors) that help us run WeiiGo, under appropriate agreements (OpenStreetMap, in this list, is the exception), or where required by law. These currently include:

• Twilio — SMS and WhatsApp message delivery.
• SendGrid (Twilio) — transactional and alert email delivery.
• Microsoft Azure — cloud hosting, data storage, push-notification delivery, and reading text aloud in a natural voice (Azure AI Speech; see Reading aloud).
• Apple & Google — Sign in with Apple / Google, push notifications, and maps / places and weather data.
• Apple WeatherKit — weather forecasts. We send only the location the weather is for: a place on your trip, or, for the weather where you are, your position rounded to about a kilometer.
• Google Web Risk — checking the web addresses you open in WeiiGo's built-in browser, and the booking links and booking sites WeiiGo opens for you, against Google's lists of known unsafe sites (see below).
• Anthropic — AI creation of trip itineraries and trip summaries, extraction of bookings from documents and forwarded emails, titles for trip documents, and filing of items shared to WeiiGo (see above).
• OpenAI — the same AI features as Anthropic, when we select it as our AI provider in Anthropic's place (see above).
• Voyage AI — matching the words you type to describe a destination, and the questions Janet looks up about airports, to the destinations and airport information they describe.
• AeroDataBox (via RapidAPI) — live flight status and alerts; we share the flight number, route and date of flights you add.
• Travel Buddy (via RapidAPI) — entry requirements for your trips, such as whether you need a visa. When we do not yet have them for a passport and a country, or they are more than a week old, we send Travel Buddy those two country codes and nothing else about you: the country of the passport you travel on (the one you choose for a trip, otherwise your nationality, or the home country in your profile if you have not given one) and the country you are going to or changing planes in.
• RouteStack — our travel partner for flight, hotel and car search, and the secure checkout you are taken to when you tap Book (see Travel searches and bookings).
• Cloro — AI answers about things to do and, when one of our flight, stay or car searches is switched off, about flights, stays and cars. We send the place and the kind of place you asked for (for a flight, stay or car, also the dates and how many people), and for things to do your travel style, your travel notes and the preferences WeiiGo has learned about how you travel. Cloro passes the question to an AI search service we choose.
• Google Cloud Translation — translating a phrase your phone cannot translate on the device (see Translation below).
• RevenueCat — management of in-app subscriptions.
• Plaid — connecting a bank or card account to WeiiGo, if you choose to. You sign in to your bank with Plaid, not with WeiiGo. We send Plaid an identifier for your WeiiGo account, and not your name, email address or phone number (see Bank connections and trip budgets).
• OpenWeatherMap and ExchangeRate-API — past weather and some forecasts (sent the same location as above), and currency information.
• OpenStreetMap (Nominatim) — finding the coordinates of an address or place you type. We send that text from our servers, with nothing that identifies you. This public service is used under its published usage policy, not under an agreement with us.
• New Relic — application monitoring and diagnostics.

Site safety checks. When you open a website inside WeiiGo — for example by tapping a booking link — we check the page address against Google's Web Risk lists of known unsafe sites, so we can warn you before you enter payment or personal details. We send only the scheme, host and path of the address (for example https://example.com/hotels): any query string, fragment or sign-in details are removed first, and we do not send the contents of the page. We do not store the addresses you visit — the check result is cached against a one-way hash of the address, and our monitoring records only the outcome and how long the check took. These checks are built into WeiiGo and cannot be switched off in the app. An address you type or open yourself in your phone's browser is not sent to us; a booking link WeiiGo opens there is checked first, and so is a booking site you add to the "Popular booking sites" page. Web Risk cannot catch every unsafe site, and a safe site is occasionally flagged in error.

Translation. Unless your phone can translate a phrase on the device, WeiiGo sends it to Google Cloud Translation to be translated; Premium translation sends it to Anthropic. We cache the translation on our servers for up to 30 days, so a phrase asked for again can be answered without translating it again. It is cached against the two languages and a one-way hash of the phrase, with no user id or account attached. Your last 20 phrases are kept on your device, where you can delete them.

Reading aloud. When WeiiGo reads something aloud for you (one of Janet's answers, a translation, the translated emergency message or a pet emergency phrase), it sends the text being read and its language to our servers, which send them to Microsoft Azure AI Speech to be spoken in a natural voice. We do not send Microsoft your account or anything else about you beyond that text. We do not keep the text or the audio on our servers; we keep only a count of how many times each account used the voice that day, for a daily limit. Microsoft says it does not keep or store the text, or the audio it makes, for this kind of request (Data, privacy, and security for text to speech). Your phone keeps a copy of the audio, so something you hear again is played from your phone and not sent again; your phone clears that copy when it needs the space. With no internet connection nothing is sent, and once the daily limit is reached nothing more goes to Microsoft; your phone's own voice reads instead, as it does if the natural voice cannot be reached. Your Health Card is always read by your phone's own voice and is never sent.

Cookies & analytics

The website uses a strictly-necessary cookie to keep you signed in, and a session cookie that holds only your device's time-zone offset, so the dates it shows (which trips are past, which day is today) follow your own calendar rather than our servers' clock. Where analytics is enabled, it loads only after you accept the cookie banner. You can decline without affecting core functionality, and change your mind by clearing cookies.

Data retention

We keep personal data for as long as your account is active or as needed to provide the service and meet legal obligations. Some specific cases:

• SOS audio recordings are encrypted at rest and are automatically deleted 90 days after they are created.
• SOS alerts, with the location each was sent from, are deleted by an automatic daily clean-up 90 days after they are sent, on their own schedule rather than with the safety incident they started.
• Your shared location (we keep only your latest position) stops being shown to your contacts 4 hours after it was sent, and is then deleted by an automatic daily clean-up.
• Routes you plan but don't save (the start and end you typed, and the directions) are deleted by an automatic daily clean-up 30 days after you plan them. A route you save to a trip stays with the trip. Once the trip is deleted, the same clean-up deletes the route 30 days after you planned it, or at its next daily run if that date has passed.
• Bank connections: the connection token is kept until you disconnect the account or delete your WeiiGo account, and is then deleted and the connection ended with Plaid. Transactions offered to you are deleted 90 days after they were first offered, or when you disconnect the account or delete your WeiiGo account. Imported expenses are kept with your trip until you delete them, the trip, or your account.
• Safety incidents, with their timeline and the record of who was alerted, are deleted by an automatic daily clean-up 30 days after you resolve them, or 30 days after they opened if they are never resolved.
• Circle invitations are deleted when they are accepted or canceled, and otherwise by an automatic daily clean-up once they are 7 days old, when their link has already stopped working.
• A check-in timer you stop is deleted, with the contacts you chose to alert, by an automatic daily clean-up 4 days after you stop it. If its notice had already gone to your contacts, the record of who it went to is instead kept until you start another timer or delete your account.
• Directions and address look-ups we store so a repeated question is answered quickly (they are not linked to your account) are deleted within 30 days.
• When you delete your account, we delete or anonymize your personal data except where we are required to retain it by law.
• If you ask us to delete your account for you, we close it straight away, and 30 days later we delete or anonymize your personal data in the same way. Until then, we can restore the account if you ask.

International transfers

Some of our processors operate outside your country (for example in the United States or the European Union). Where data is transferred internationally, we rely on the safeguards offered by those providers and applicable data-transfer mechanisms.

Children

WeiiGo is not directed to children, and we do not knowingly collect personal data from children under the age required by your jurisdiction. If you believe a child has provided us data, contact us and we will delete it.

Your rights

Depending on where you live, you may have rights to access, correct, export or delete your data, and to withdraw consent. To exercise them, contact us using the details below. You can also remove connected contacts, revoke permissions and delete your account from within the app.

Contact

Questions about privacy, or to make a data request? Email support@c2s4.com. The data controller is C2S4 LLC.