WeiiGo Help
Short, step-by-step help for every part of the WeiiGo app. Still stuck? Contact support.
Getting to know WeiiGo
Getting startedGet WeiiGo on your phone, create your account, set up your profile in a minute, and find your way around the five tabs.The Home tabHome is the first screen you see when you open WeiiGo. Janet greets you at the top, with a card to plan a trip and a list of your trips. Under them come your next trip, quick ways to get help, and any other cards you choose.The Trips tabTrips holds every trip you have: the ones coming up, the ones you have finished, and the ones you put aside for later. From here you plan a new trip, open a trip to see its days and its guide, and add or change what is on each day.The Safety tabSafety is where you get help fast. Under the big SOS button are four actions: Call local emergency services, Find nearby medical help, My Health Card and Share my location. Below them are your Emergency contacts and the Local emergency numbers, and then More Safety Tools: the check-in timer, the police and your embassy, what's around you, and safety tips. Emergency features are free. The same screen opens from SOS on Home.The Tools tabTools is your travel toolbox. It has the small helpers you reach for on the road: the weather, a translator, a currency converter, help finding a doctor, and more.The More tabMore is the last tab on the bar. It is a short list of places that don't have a tab of their own: your profile, your trips, the trips you put away for later, your Health Card, Settings, help guides, a way to contact support and a page about WeiiGo. My Profile opens your Profile page, where you keep your profile up to date, check your plan and sign out. Settings is where you set how WeiiGo looks and talks to you.Ask JanetJanet is WeiiGo's travel assistant. Ask her about your trips in your own words, let her suggest changes to your plans, or plan a whole new trip by talking it through with her.Free and WeiiGo ProWeiiGo is free to use for planning your trips and keeping safe. WeiiGo Pro adds Janet, your AI travel assistant, and extra travel tools. This page shows what each plan includes, how to upgrade or cancel, and what you keep if Pro ends.
Every feature
Before you startWeiiGo is a travel companion for your phone. It helps you plan trips, keeps your plans and bookings in one place, and looks after your safety while you travel. This page is a quick tour of how the app is laid out, what you need, and what it asks your phone for.Getting started: sign-in and setupThe first screens of WeiiGo: opening the app, signing in, agreeing to the Terms and Privacy Policy, and the one-time location question. For creating an account, adding your phone number and first-time setup, see Getting started.HomeThe Home tab is your starting point. This page covers what the Home tab tour does not: searching for ideas, reading a destination guide, working through Know before you go, and the all-clear message after an SOS alert.Planning a tripStart a new trip from Home with Plan a trip with Janet: choose where and when on Plan a New Trip, then let Janet plan it with you or search for flights, hotels and cars yourself. Or start from Trips → New trip, browse places on Explore Destinations and fill in the trip step by step. WeiiGo can write a day-by-day plan for you, or you can save a trip with just its dates and fill it in yourself.Your itineraryThe trip itinerary is your trip laid out day by day. See every activity, flight and stay in time order, add things, change them, and move them around. You open it from the trip's page.Day tools and mapsOn a travel day, WeiiGo can sum up your day, show your stops on a map, guide you between them and keep your notes. This page shows each tool and how to use it.Trip summary, budget and sharingSee your whole trip at a glance: a written summary, a day-by-day timeline, what you have spent, what to know before you go, and who else can see the trip.Documents, bookings and checklistKeep a trip's tickets and confirmations in one place, turn booking emails into itinerary items, and tick off what is left to do before you go.Safety and SOSThe Safety tab is where WeiiGo helps when something goes wrong. Send an SOS, call local emergency services, find medical help nearby, show your Health Card, share where you are, find the police or your embassy, and set a check-in timer. Every emergency feature is free.Trusted contactsTrusted contacts are the people who hear from you when something goes wrong, and who can follow your trips if you let them. You choose who they are and what they can see. Everything on this page is free.Tools: search, bookings, ideas and travel utilitiesThe Tools tab is where you search for flights, stays and cars, open trusted booking sites, keep a library of ideas, and use helpers for the road such as weather, currency, translation and nearby medical help.Getting aroundWeiiGo helps you get from one stop on your trip to the next. Plan a route by public transport, car, on foot or by bike, save it to your day, and follow it with spoken turn-by-turn directions. You can also open Uber or Lyft for a ride.Profile, settings and subscriptionHere you tell WeiiGo who you are and how you like to travel, set up safety and documents, and see where you've been. For the basics, like your name, language and plan, see The More tab.Janet, your travel assistantJanet is WeiiGo's travel assistant. On a trip she reads your plan and bookings, checks flights, answers safety questions, finds flights and stays, and suggests changes that you confirm.Notifications and what WeiiGo does for youWeiiGo works in the background while you plan and travel. It reminds you before a trip, warns you about flight and safety changes, and tells you when a contact needs you.Sharing into WeiiGo and linksSend a place, a booking or a note to WeiiGo from any other app, and open invites and trip links with one tap.Free and ProWeiiGo is free for planning your trips and keeping safe. This page lists what needs WeiiGo Pro, what you see on the Free plan instead, and what you keep if Pro ends.Trip planning progress (Steps)Every trip follows nine steps, from starting it to the day you leave. The Trip planning progress page shows which steps are done, which one is next, and a button that takes you straight to the right screen.Travel with PetsTravel with Pets helps you plan a pet's trip across a border. You enter your journey and your pet's details, and WeiiGo builds a guide with the entry rules, health steps, documents, airline rules and a checklist, each with a link to the official source.